Todd Landry, SVP, NEC Sphere, spoke on taking a service-oriented approach to communications, at the March 2009 meeting of the SOA Consortium in Washington DC.
Setting context for his talk, Landry spoke of the evolution in business communications, how private branch exchange (PBX) services have migrated from proprietary hardware switches, to IP based systems, to software based systems, in which voice is no longer the system, but just one of many business communication features. Instead of locked in a closet, communication services are now available to business applications via an open standards based enterprise communications service cloud.
Landry pointed out that the most unpredictable, and highest latency, aspect of business processes and decision-making is human interaction. By incorporating smart communications technology and collaboration mechanisms within business workflow, this latency is significantly reduced. During his talk, Landry shared scenarios that occur across industries, including call center order monitoring and correlation, high volume hiring, and customer and supplier communications ‘integration at the glass’.
Landry concluded his presentation with a demonstration of a first responder scenario that allowed responders across agencies to communicate both audibly and visually, incorporating individuals, incidents, state and geo-spatial elements.
To listen to an audio recording of Landry’s presentation and view the slides go here.
This is the sixth of several podcasts recorded at our March meeting. Previously, we released Sandy Carter’s Smart SOA in Tough Economic Climate, Dave Linthicum on Intersections of SOA and Cloud Computing, How SOA participates in a Green World Roundtable, Cory Casanave on Enterprise SOA modeling with SoaML, and JP Morgenthal on Disassembling the SOA & BPM relationship. Next up, Ronald Schmelzer of ZapThink on SOA Futures: Growing your EA Skills and the Long Tail.
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